Refund policy

Return Policy for California Sun Honey

At California Sun Honey, we prioritize the quality and safety of our products. Due to health and safety concerns, we generally do not accept returns on food items. However, we are committed to your satisfaction, so please read the guidelines below for returns, exchanges, and other scenarios.

Returns

We do not accept returns on opened food products due to health regulations. However, if you receive a defective or damaged product, or if the item does not match your order, please contact us within 14 days of receiving your purchase.

To be eligible for a return in these cases:

• The product must be unopened, in its original packaging, and in the same condition you received it.
• You’ll need the receipt or proof of purchase.

To start a return, please reach out to us at info@californiasunhoney.com with your order details. If your return request is approved, we’ll provide instructions and a return shipping label.

Damages or Issues

Please inspect your items upon receiving them. If the product is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Due to the nature of our products, food items cannot be returned once opened. We also do not accept returns on:

• Sale items

If you have any concerns about specific items, please feel free to contact us for clarification.

Exchanges

If you’d like to exchange an item for a different product, we recommend returning the original item (if eligible for return) and placing a new order for the replacement item. This ensures you get what you want in the quickest possible time.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.